Privacy Policy

We collect information you provide directly when you create an account, purchase tickets, or contact us for support. This includes:

• Name, email address, and password
• Phone number and billing address (for purchases)
• Profile photo (optional)
• Payment information (processed securely via our payment partners)

We also collect certain information automatically, such as your IP address, browser type, device identifiers, and usage data through cookies and similar technologies.

We use the information we collect to:

• Create and manage your account
• Process ticket purchases and issue digital tickets
• Send transactional emails such as booking confirmations and OTPs
• Respond to your support enquiries
• Improve the performance and features of our platform
• Comply with legal obligations under Sri Lankan law

We do not sell your personal information to third parties for marketing purposes.

We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors, email delivery services, and cloud infrastructure providers. These partners are contractually required to keep your data confidential.

We may also disclose information where required by law, a court order, or a government authority in Sri Lanka or another applicable jurisdiction.

BuddyTickets uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how the platform is used. You can control cookie preferences through your browser settings; however, disabling essential cookies may affect platform functionality.

We retain your personal information for as long as your account is active or as necessary to provide our services. If you request account deletion, we will remove or anonymise your data within 30 days, except where retention is required by law.

We implement industry-standard security measures including encryption in transit (TLS), hashed passwords, and access controls to protect your information. Despite these precautions, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for optional data processing

To exercise any of these rights, please contact us at my.buddytickets@gmail.com.

BuddyTickets is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please reach out to us:

• Email: my.buddytickets@gmail.com
• WhatsApp: 94723356907
• Website: https://buddyticket.store
• Address: BuddyTickets, Matara, Sri Lanka